Pick up the ideal personalised Christmas gift that will be treasured for years to come....
Pick up the ideal personalised Christmas gift that will be treasured for years to come....
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Shopping with us

Where is my order?

Due to the nature of personalised products there are production lead times. We always aim to complete production as quickly as possible and once production is complete they will be shipped. During busy periods such as Mothers Day, Fathers Day, Christmas etc, production times may be longer. You can check the progress of your order by following the link on your order confirmation e-mail.

 

My item is damaged, what will i do?

We always endeavor to ensure your order is received safely. However, on rare occasions a product my be damaged during shipping. If you have received a damaged product, please contact us immediately on info@overthemoon.ie

 

I want to cancel my order

Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised. If you would like to cancel your order please e-mail info@overthemoon.ie immediately. 

 

I want to return my item

All goods that have been personalised, or made to your specific requirements are non-refundable, unless damaged or faulty. Your statutory rights are not affected.

 

Are my details secure

Our store stores is hosted in a virtual (cloud-based) environment with industry-standard security certifications including: 

  • Level 1 Payment Card Industry Data Security Standard
  • ISO 27001
  • Service Organization Control 2
  • Our store uses Secure Sockets Layer (SSL), a standard security technology for establishing an encrypted links