Shopping with us
Where is my order?
Due to the nature of personalised products there are production lead times. We always aim to complete production as quickly as possible and once production is complete they will be shipped. During busy periods such as Mothers Day, Fathers Day, Christmas etc, production times may be longer. You can check the progress of your order by following the link on your order confirmation e-mail.
My item is damaged, what will i do?
We always endeavor to ensure your order is received safely. However, on rare occasions a product my be damaged during shipping. If you have received a damaged product, please contact us immediately on email@example.com
I want to cancel my order
Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised. If you would like to cancel your order please e-mail firstname.lastname@example.org immediately.
I want to return my item
All goods that have been personalised, or made to your specific requirements are non-refundable, unless damaged or faulty. Your statutory rights are not affected.
Are my details secure
Our store stores is hosted in a virtual (cloud-based) environment with industry-standard security certifications including:
- Level 1 Payment Card Industry Data Security Standard
- ISO 27001
- Service Organization Control 2
- Our store uses Secure Sockets Layer (SSL), a standard security technology for establishing an encrypted links